Studio F.A.Q.s

The Artistry & Process

What materials are used in your work? Our limited editions are high-quality Giclée reproductions printed on museum-grade, archival canvas. Every piece returns to the easel to be hand-embellished with professional oil pigments and heavy-body mediums. This process ensures vibrant color, physical texture, and a lifespan that allows the work to be passed down through generations.

Are the works ready to hang? Yes. Whether you choose a framed or unframed canvas, your artwork arrives fully assembled with professional hanging hardware included. It is our goal that your new acquisition is ready to be enjoyed the moment it enters your home.

Why might the colors look slightly different than they do on my screen? While we strive for absolute color accuracy, every digital screen renders light and "temperature" differently. Furthermore, because April hand-applies oil paint to every edition, subtle variations in texture are a hallmark of the artist's hand, ensuring your piece is a unique studio artifact.

The Collector’s Timeline

How long will it take for my artwork to arrive? Because each piece is individually hand-painted to order, we follow a deliberate, "Slow Art" timeline to ensure the integrity of the work.

The Studio Timeline: Please allow 3–4 weeks for the creation and hand-embellishing of your piece.

The Curing Period: Once completed, your canvas requires 2 weeks to cure in the studio. This ensures the oil pigments are fully stable before the work is safely packaged.

Notification: You will receive a personal notification the moment your work has cleared inspection and is prepared for shipment.

Do you offer complimentary shipping? Yes. We are pleased to offer Complimentary Insured Shipping on all domestic orders within the continental United States. We believe the acquisition process should be seamless, with no hidden fees at checkout.

Orders & Returns

How will I know my order was successful? Once your purchase is complete, you will instantly receive an Order Confirmation email. If you do not see it within a few minutes, please check your spam folder or contact us at info@aprilmoffatt.com.

What is the return policy?

Physical Art: Because each work is a bespoke creation—hand-painted and framed specifically for you—all sales are final. We encourage you to utilize our Sizing Guide or reach out for a consultation prior to purchase to ensure the work is perfectly suited for your space.

Digital Downloads: Due to the instant nature of digital delivery, these files are non-refundable.

What if my artwork arrives damaged? We take extraordinary care in our packaging. However, if damage occurs during transit, please email us at info@aprilmoffatt.com within 48 hours of delivery with your order number and photos of the damage. We will prioritize a studio replacement for you immediately.

Digital & Trade Collections

How do I use my digital files? Digital downloads are intended for personal use only. They allow you to enjoy April’s work in a flexible format for your home. Redistribution, resale, or commercial sharing of these files is strictly prohibited.

Do you work with the Trade? Absolutely. We offer a dedicated program for interior designers and architects. For inquiries regarding trade pricing, large-scale hospitality programs, or licensing, please visit our For Trade and Licensing page.