FAQ's

F & Q’s

Product Questions

What materials are used in your prints and original artwork?
Our canvas prints are high-quality Giclée reproductions of April’s original oil paintings, printed on archival-grade materials to ensure vibrant color and longevity. Originals are hand-painted in oil on canvas.

Are your prints ready to hang?
Yes! All canvas prints arrive fully assembled with hanging hardware included—ready for you to display the moment they arrive.

Why might colors differ slightly from what I see on screen?
While we strive for accurate color representation, slight variations may occur due to monitor display settings and batch differences.


Shipping & Delivery

How long does shipping take?
(If available, customize with your actual times—else a placeholder):
Typically, prints ship within 3–5 business days. Delivery speeds vary by location and carrier.

Do you offer free shipping?
Yes! We offer free shipping on orders over $199 USD—just what you need to bring April Moffatt’s art to your space.

Where do you ship to?
We currently ship within the continental United States only.


Orders & Tracking

How will I know my order went through?
Once your purchase is complete, you’ll instantly receive an order confirmation email. If you don’t see it, check your spam folder or reach out to us for help.

Can I cancel or modify my order after placing it?
We process orders quickly, but we’ll do our best! Contact us at info@aprilmoffatt.com ASAP—and we may be able to stop it before it ships.


Returns & Refunds

What is your return policy?

  • Physical prints: We accept returns within 30 days of delivery. Items must be in original condition. Buyer is responsible for return shipping ( must be UPS or Fed EX with tracking).

  • Digital Downloads: Please note—these are non-refundable, as they’re delivered instantly upon purchase.

What if my artwork arrives damaged?
We take great care packaging each print—but if damage occurs in transit, please email us at info@aprilmoffatt.comwith your order number, a photo of the damage, and we’ll make it right—typically within 1–2 business days.


Digital Products

What are digital downloads?
These are high-resolution digital art files (such as prints or designs) delivered via download immediately after purchase.

Can I get a refund on digital downloads?
No—since you receive instant access, all digital sales are final and non-refundable.

How can I use the digital files?
They’re licensed for personal use only. Redistribution, resale, or sharing of the files without permission is strictly prohibited.


Additional Support

How can I get personalized help?
We're here for you! Reach out anytime at info@aprilmoffatt.com, and you'll hear back promptly.

Need help choosing a size?
Check out our Sizing Guide for advice on selecting the perfect scale and format for your space.

Curious about commissions or licensing?
Visit our Commissions or Licensing Inquiries pages for details and to get in touch.


Summary Table

Topic Answer Summary
Shipping Ships in ~3–5 days; free over $199
Returns Physical items refundable within 30 days; digital items not
Digital Files Instant delivery; personal use only; no refunds
Order Support Contact via info@aprilmoffatt.com

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